Q1 2021 Highlights
•Core revenue increased by 73% to € 47.7 million, organic core revenue growth was 64%
•Core gross profit increased by 97% to € 12.0 million, organic core gross profit growth was 63%
•FY 2021 total revenue expected to come in between € 205 million - € 225 million (FY 2021 core revenue expected between € 200 million – € 220 million)

Message from the CEO
"In the first quarter of 2021, we continued our stellar growth path in both revenue and gross profit. Growth was fueled by both existing and new customers, particularly in the APAC region. In addition, we saw a healthy demand for the Mobile Marketing Cloud and Mobile Service Cloud.

On the back of these strong Q1 results, our increased sales efforts and the revenue of recent acquisitions, we feel confident to give more color on our expectations for 2021. We expect 2021 total revenue to come in between € 205 million to € 225 million."


Jeroen van Glabbeek
CEO CM.com

Continued strong revenue and gross profit growth
In Q1 2021, core revenue continued to grow at a rapid pace of 73% year-over-year to € 47.7 million. Organic core revenue grew by 64%. All segments, CPaaS, Payments, and Platform, contributed to the growth with CPaaS as the main driver in absolute terms, due to increased messaging and very strong voice volumes.
Platform saw continued demand for subscription services, such as the Mobile Marketing Cloud and the Mobile
Service Cloud. Additionally, the acquisitions of CX Company and RobinHQ contributed positively to Platform revenue. Organic Platform revenue growth, however, remained subdued due to lower Ticketing revenue.
Obviously, the pandemic and its related lockdowns continue to negatively impact our Ticketing business.
Nevertheless, we do see initial signs of recovery on the back of easing of lockdowns, with the first sold-out
events in the UK and some events in the Netherlands.
Core gross profit almost doubled with a growth rate of 97% to € 12.0 million, on the back of strong revenu growth and a favorable gross margin development. Organic core gross profit also showed a healthy growth rate of 63%.
Strategy roll out and global expansion
In Q1 2021, the total number of full time employees (FTE) has grown by 18% to 591. We have started building
teams in Brazil and Mexico and added 39 FTE through the acquisition of PayPlaza.
#FTE As at 31 March
2021
As at 31 December
2021 ?
Sales and Marketing 325 273 +19%
Research and
Development 188 156 +20%
General and
Administration 78 71 +10%
Total 591 500 +18%
Acquisitions
In March 2021, CM.com acquired fintech company PayPlaza, an innovative Point of Sale (POS) Payment Acceptance Platform. The acquisition formed a next step to offer omnichannel communications and payments solutions from one single platform.
CM.com further strengthened its position in the Dutch events and venue ticketing business, by the acquisition
of Yourticketprovider.


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