Financial highlights Q4 2020
•Core revenue1 grew by 61% to
€ 43.2 million, organic core revenue growth was 51%
•Core gross profit grew by 88% to
€ 11.0 million, organic core gross profit growth was 50%
•Core gross margin increased to 25% (Q4 2019: 22%)

Business highlights Q4 2020
•Global launch of new SaaS proposition Mobile Service Cloud
•Awarded an ‘Excellence in Telco Innovation’ by renowned independent market researcher Juniper Research and ‘Best Practices Competitive Strategy Leadership Award in the Conversational AI industry’ by Frost & Sullivan
•70 FTE added to support and drive continued growth

Financial highlights FY 2020
•Total revenue grew by 47% to
€ 141.6 million
•Total international revenue grew by 49% to € 77.0 million
•Core revenue grew by 55% to
€ 134.4 million, organic core revenue grew by 49% to € 128.9 million
•Core gross profit increased by 46% to € 32.0 million, organic core gross profit increased by 25% to € 27.4 million
•Adjusted EBITDA came in at € 0.2 million positive

Business highlights FY 2020
•CPaaS ‘Net Dollar Retention rate’2 increased to 129% (FY 2019: 113%) and CPaaS enterprise churn3 limited to 4%
•Launch of Rich Communication Services (RCS) in Germany and The Netherlands
•Hub openings in USA, Kenya, Turkey, India, and Italy
•Increase of 234 FTE to further scale the business and boost platform development
•Three acquisitions bolstered our Conversational Commerce proposition

tijd 11.23
CM.com EUR 27.00 +20ct vol. 34.742