FY 2021 revenue reaches € 237 million in line with upper-end of guidance range
17 FEBRUARY 2022
FY 2021 Highlights

Total revenue grew by 67% to € 237.0 million
Core revenue surged by 70% to € 228.8 million; 62% organic core revenue growth
Core gross profit rose by 92% to € 61.5 million; 63% organic core gross profit growth
Successful placement of € 100 million senior unsecured convertible bonds support future growth
CPaaS Net Dollar Retention rate grew to 134% and CPaaS enterprise churn was limited to just 3%
Strong growth for all business segments and regions
Making life easier, safer and more beautiful by adding innovations like the Voice bot, SoftPOS, and first party cookie technology

Q4 2021 Highlights

Total revenue was up 47% at € 66.8 million and core revenue grew 50% to € 64.8 million
Gross profit boosted by increased core gross margin to 28%
New customer wins across all segments including Fit For Free in the Netherlands, a leading global water distribution company with operations in Egypt and a popular nightlife venue in London (United Kingdom)
Payment services for multiple Dutch Ministries and their departments started

Message from the CEO
“We are here to help organizations around the world to communicate and engage with their customers and bring customer experiences to a next level. In 2021, growth was exceptionally strong due to high customer growth and retention, a positive financial contribution from
Covid-19 related services, and contributions from several acquisitions.

With more customers serviced in more countries across the globe, we processed more messages, voice minutes, payments and tickets. Moreover, we saw an increased demand for our customer engagement solutions including our Mobile Service and Conversational AI Cloud, which boosted our Annual Recurring Revenue (ARR) in 2021.



We are also happy to have been able to do our bit in helping governments tackle the pandemic with our communication solutions for testing and vaccination.



We continue to optimize the customer journey adding value to our customers. In 2021, we complemented our offering with several new solutions such as the Voicebot. The acquisition of PayPlaza’s innovative Point of Sale (POS) technology complements our offering of communication and payment services in a single solution. It simplifies the merchants’ onboarding processes and optimizes the user-friendliness for shoppers.


We will continue to focus on scale and growth and plan to further expand our global presence through strong local hubs. We will continue to invest in our international organization, our innovative platform and the expansion of our teams to boost future growth.



For 2022, we expect revenue to grow in line with our mid-term guidance of over 30% annual revenue growth, supported by the growth of our client base and our strong retention rates. We also expect an uptick in payment and ticketing volumes due to the reopening of venues and the return of events, and anticipate further growth of our SaaS-solutions. We see many new growth opportunities ahead and based on a strong start of the year, we are looking with confidence and excitement to 2022.”

Jeroen van Glabbeek
CEO CM.com