Operational highlights
• Consumer performance impacted by strategic actions and ongoing competition
? Record-high Consumer NPS of +18 (Q3 2018: +17)
? Convergence: +5k fixed-mobile households, 49% of broadband base (Q3 2018: 45%);
+15k fixed-mobile postpaid customers, 62% of postpaid base (Q3 2018: 56%)
? Fixed: -17k1 broadband and -2k IPTV net adds; ARPU increased 5.4% y-on-y to € 48
? Mobile: +36k KPN brand postpaid net adds, -3k postpaid customer base across all brands; postpaid ARPU of € 17, flat sequentially and 6.3% lower y-on-y
• Good progress with customer migrations in Business
? Business NPS improved to -1 y-on-y (Q3 2018: -2)
? 68% of SME and 45% of LE customers migrated from traditional fixed voice or legacy broadband services
• Continued solid progress on simplification and digitalization of the company
? Net indirect opex savings of € 37m in Q3 2019, € 103m YTD 2019
Key figures
see & lees verder op
https://ir.kpn.com/download/companies/koninkpnnv/Quarterly%20Reports/KPN_Q3_2019_Press_release.pdf